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The WebPowerfx® Reloadable Visa®/ATM Debit Card
From the world's leading electronic payment provider for online entrepreneurs
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Get answers to WebPowerfx® Visa and Debit/ATM Card Frequently Asked Questions.
Q: What is WebPowerfx®, and why should I use it?
A: WebPowerfx® is a service allowing participating web sites to
send payments to independent contractors or affiliates electronically, via prepaid debit cards, eliminating the hassles of checks.
If you enjoy waiting for each check to arrive in the mail, hoping it doesn't get lost along the way, taking it to the bank, waiting for it to clear, etc., etc., then
WebPowerfx® may not be for you. With WebPowerfx®, however, new payments are INSTANTLY
loaded onto your ATM/Debit card the moment your participating site sends them out, and it's cheaper than paying for checks to be delivered overnight or wired to you. You can withdraw your earnings at most ATMs worldwide or use online banking features like
billpay, wire transfers, international drafts, card-to-card transfers, and more. (Online access is available in most areas.)
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Q: How does it work?
A: Web site participants may request that those sites send payments to them by funding prepaid "rechargeable" debit cards, rather than by
check. Depending on your location, these cards will either be VISA debit or ATM debit cards, as follows.
Users in these locations will receive VISA Debit cards:
| Argentina | Brazil | Finland | Netherlands | Spain |
| Australia | Canada | Germany | New Zealand | Sweden |
| Austria | China | Hong Kong | Norway | Switzerland |
| Bahamas | Costa Rica | Ireland | Peru | United Kingdom |
| Belgium | Dominican Republic | Italy | South Africa | United States |
These VISA Debit cards are accepted anywhere you see one of these symbols:
Users in all other locations will receive Debit cards that work on the Maestro, Star, Cirrus, and Plus networks. Look for any of these logos at your local ATM, supermarket, or retailer:
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Q: How do I activate my card?
A: You can active your card in one of two ways. First, you can do so online at http://www.webpowerfx.com. Doing so will also let you set up your online
account, where you can check your balance, monitor your deposits and withdrawals, and access the WebPowerfx® Wire Service. If you
prefer, you can activate your card by phone. In the US or Canada, call 1-800-379-2603; from other countries, you can activate your card by calling +1-561-427-1038.
REMEMBER,
after you activate your card, you must still return to your participating web site where you first requested your card to notify them to begin sending your payments electronically
to your card.
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Q: How does the WebPowerfx® card differ from other "ePayment" cards?
A: Plenty. For starters:
- Your money is SAFE.
In these times of uncertainty in financial systems, you can rest easy knowing that every last cent on your WebPowerfx® card is backed by the full faith and credit of the
United States Government, the strongest backing of all. This guarantee is yours even if you
don't live in the US! No other website "ePayment" system offers you this level of protection.
- Since WebPowerfx® cards are bank-issued, we can offer a full range of services like online bill-pay and international wire transfers.
- WebPowerfx® exists for the sole purpose of allowing participating web sites to send funds to contractors and affiliates. It isn't designed with anyone else in mind.
- WebPowerfx® works directly with the participating web sites; they aren't just "sponsors" or customers. We understand these sites, and we understand the needs of their users.
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Q: Where can I use my WebPowerfx® card?
A: You can use your card just as you would a bank debit card:
- If your WebPowerfx®
card features the VISA logo (not available in all locations, see list above), you can use your WebPowerfx® card to make purchases
at any merchant or online website that displays the Visa logo. (Please contact the merchant if you have any questions.)
Your WebPowerfx® VISA card can also be used like a regular ATM card. You can obtain cash worldwide from any ATM
that displays the Cirrus, Plus, or Star logos, and can be used at any merchant location that displays any of these logos for PIN-based transactions.
- If your WebPowerfx® does not have the VISA logo, your card can still be used at literally millions of locations, just like a regular ATM card. You can obtain cash worldwide from any ATM
that displays the Maestro, Cirrus, Plus, or Star logos, and can be used at any merchant location that displays any of these logos for PIN-based transactions.
- You can also transfer money from
your card to a regular bank account via the WebPowerfx® Wire Service.
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Q: What is the maximum amount I can have on my WebPowerfx® card?
A: You can have a maximum balance of $15,000 on your card. If your participating web site attempts to fund your card with an amount that would bring your balance
over $15,000, the payment cannot be immediately processed; you will need to contact your participating web site for instructions on how to get your payments transferred to you.
If you routinely earn more than $15,000 in a single payment,
we will make alternative arrangements with you and your site so you can still receive payments electronically.
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Q: Is the cash on my card FDIC-insured?
A: Yes, for information with respect to FDIC insurance on your prepaid funds, visit http://prepaidcardholder.com/fd/fdic.html.
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Q: How do I check my balance?
A: You can check your balance at any time, either online at http://www.webpowerfx.com, at ATMs worldwide, or through the automated telephone system.
You can also use the Alerts feature to have your balance e-mailed to you automatically once a week, at no charge. North American residents can register their mobile phone number with us and get their balance at any time by texting BAL to 42265.
For more information on Email and SMS Alerts, see the FAQ section on Email & Text Alerts below.
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Q: How can I pay my bills online with my WebPowerfx® card?
A: If you are in the United States, you can pay all your bills right online by using your card balance. If you haven't already, you would need to create an online account for managing your card. Once you have done so, after logging in,
select the menu option "Bill Pay". (It may take a minute to completely load.) For more information about WebPowerfx® Online Bill Pay,
please click here.
If you are NOT in the United States, don't worry, you can still pay your bills online with your WebPowerfx® card balance.
You'll still need an online account for your WebPowerfx card , but after logging in you'll choose "Global Currencies" instead. The "International Draft" option will let
you send payments to anyone you like, anywhere in the world, right out of your card balance.
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Q: What is the WebPowerfx® Wire Service, and how do I access it?
A: The WebPowerfx® Wire Service allows you to transfer funds from your card directly to a bank account.
If you haven't already, you would need to create at online account for managing your card at http://www.webpowerfx.com. Once you have done so, after logging in,
select the menu option "Global Currencies". Use this option for either domestic (inside the US) or international transfers.
For detailed instructions on using the Wire Service, visit our Wire Services Instructions page.
For more information, see our separate Wire Services FAQ.
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Q: How does the currency conversion work?
A: The balance of your WebPowerfx® debit card is maintained in U.S. dollars. When you make a transaction
in a different currency, the transaction will be converted to its US Dollar equivalent, then deducted from your available balance. Note, when your card is used to make
a purchase or for a cash withdrawal outside of the United States, a fee of 3% of the US$ transaction amount is assessed.
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Q: What's a "Webpowerfx® Account ID", and why is it different from my card number?
A: Because your card number is private and should be kept safe, we do not share it with your participating website. So, if you need to talk to them about your card, especially if you have more than one,
you also have a special Webpowerfx® Account ID number that is unique to your account that you can use to reference your card. For more information about what your
Webpowerfx® Account ID is and where to find it, please visit our "About your ID Number" page.
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Q: How can I receive E-mail & Text Message Alerts about my account?
A: With our Alerts feature, you can be notified via email when important events are happening with your account. Users in North America can also receive these alerts to your cell phone via SMS text messaging.
For example, you can be notified when your new payments are available on your card, when funds are debited from your account, or when your balance runs low.
For details on how to configure Alerts, see our "WebPowerfx® E-mail & Text Message Alerts" page.
North American users can also check their balance any time with an SMS text message. Once you have configured a Mobile Number for Alerts, you can receive your current balance any time you like to your cell phone by texting BAL to 42265.
See the WebPowerfx Fee Schedule for pricing in addition to any standard messaging rates from your cellular provider that may apply.
Note, it may take up to 24 hours after adding your mobile number for all SMS services to be available.
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Q: How do I contact Customer Service?
A: If you have a question about a specific deposit, you will need to contact your participating website directly that is making the deposit for you. For any other
concern, such as questions about your card, fees, or purchases, you can contact Customer Service in a variety of ways.
IMPORTANT: If you need to report a lost or stolen card, please CALL 1-800-379-2603 or +1-561-427-1038 immediately to report the incident. The card will be canceled immediately and a new
card will be issued. Prior balances and account history will be transferred to your new account.
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Q: What are the fees and limits for my WebPowerfx® card?
A: Please refer to the WebPowerfx Fee Schedule for the complete list of all fees and limits
associated with your WebPowerfx card.
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© WebPowerfx®, Powered by: WebPower, Inc.
The WebPowerfx® Prepaid Visa® card is issued by West Suburban Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc.
 For information with respect to FDIC insurance on your prepaid funds, click here.
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